Plovena Fireplace flame diffuser with realistic 3D flames

★ ★ ★ ★ ★

G ✓

George Pearce Verified

No chasing needed

Confirmation came through straight away, then another email when it was sent. Tracking worked and the parcel arrived when they said it would. Nice and straightforward

★ ★ ★ ★ ★

J ✓

Joshua Spencer Verified

As described

Nothing missing and no surprises when I opened the parcel. What turned up matched what I’d seen on the website

★ ★ ★ ★ ★

K ✓

Katie Harvey Verified

Better price than elsewhere

Had a look around before buying and this was a fair bit cheaper. Arrived as expected too, so happy with that.

★ ★ ★ ★ ★

L ✓

Louise Cook Verified

Actually answered my question

I emailed before ordering because I couldn’t work out which option I needed. Got a proper reply explaining the difference, rather than just a link back to the page I’d already read. Might seem a small thing but it helped me decide. Placed the order that evening and I’m happy with what arrived.

★ ★ ★ ★ ★

N ✓

Nathan Taylor Verified

Same good service again

My first order was only a small one a few months back. That went well, so I checked here when I needed something else. Different sort of purchase this time but everything was just as straightforward. Saved me another evening of looking around!

★ ★ ★ ★ ★

L ✓

Luke White Verified

Here in two days!

Ordered Sunday evening and it was here Tuesday morning. Wasn’t expecting that, especially ordering over the weekend

★ ★ ★ ★ ★

H ✓

Harriet Lawrence Verified

very happy

All arrived, all good 😊

★ ★ ★ ★ ★

S ✓

Sophie Cole Verified

Ordered the wrong one

Entirely my mistake, I picked the wrong option and only noticed when the confirmation came through. Sent an email and they managed to change it before dispatch. Very relieved I didn’t have to deal with returning it afterwards!

★ ★ ★ ★ ★

R ✓

Ryan Bell Verified

Decent value

Bought it in the sale. Happy with what I paid and it’s what I was after, which is the main thing.

★ ★ ★ ★ ★

H ✓

Hannah Wood Verified

Was a bit unsure at first

Hadn’t heard of Plovena before and wasn’t sure about ordering from somewhere new. Only bought one thing to start with. There was a short wait for dispatch, but they kept me updated and everything arrived as described. Happy with the purchase and I’d be comfortable ordering again.

★ ★ ★ ★ ★

K ✓

Kate Dawson Verified

Helpful when something went wrong

There was a mix-up with my order so I had to get in touch. Sent a photo over and they explained what would happen next. Didn’t have to keep repeating myself to different people, which I really appreciated. All sorted now

★ ★ ★ ★ ★

S ✓

Simon Phillips Verified

Easy enough

Ordered on my phone during my lunch break. Didn’t have to battle with the checkout and the confirmation was clear.

★ ★ ★ ★ ★

N ✓

Nicola Hunt Verified

Found it online in the end

They didn’t have the one I wanted when I went into the shop, but suggested checking online. Managed to order it on the website later that day. Would have preferred to take it home there and then, but this worked out fine.

★ ★ ★ ★ ★

S ✓

Sarah Watson Verified

Back for another order

Second order now, both absolutely fine 👍

★ ★ ★ ★ ★

R ✓

Richard Clifford Verified

Arrived safely

Box had a dent in the corner but everything inside was well protected. No damage at all.

★ ★ ★ ★ ★

L ✓

Liam Barker Verified

Good find

Just what I needed, decent price too

★ ★ ★ ★ ★

E ✓

Emily Mills Verified

Return was straightforward

The order arrived fine but I decided not to keep it. Emailed to ask about returning it and got clear instructions. I was mostly worried about having to chase the refund, but received a confirmation once the return had been processed and the money came through afterwards. No chasing needed.

★ ★ ★ ★ ★

A ✓

Andrew Shaw Verified

Worth a look in the sale

Picked up what I wanted for less than I’d budgeted. Result!

★ ★ ★ ★ ★

L ✓

Lucy Dixon Verified

They checked for me

Had a question about something in the description. The person replying checked it for me rather than guessing, which I appreciated. Took another email to get the answer, but at least it was clear.

★ ★ ★ ★ ★

A ✓

Adam Fletcher Verified

Spot on

Exactly what I ordered. No complaints

★ ★ ★ ★ ★

A ✓

Amelia Knight Verified

Exchange sorted

Needed to swap my order for a different option and thought it was going to be a bit of a faff. It wasn’t instant, but the team explained what I needed to do and kept me updated. The replacement has arrived now and it’s the right one this time. Thanks for helping me sort it out.

★ ★ ★ ★ ★

R ✓

Rachel Ellis Verified

Cheers David

David, the owner, was very patient with my questions when I popped into the shop. I hadn’t quite decided what I wanted and didn’t feel rushed into buying anything. Went away, had a think and ordered online later.

★ ★ ★ ★ ★

M ✓

Michael Griffiths Verified

Earlier than expected

Was expecting this towards the end of the week, so it was a nice surprise when it turned up early. Meant I was home to take it in as well!

★ ★ ★ ★ ★

O ✓

Oliver Stevens Verified

Can’t fault it

Fair price, arrived on time. Happy customer

★ ★ ★ ★ ★

S ✓

Stephen Simpson Verified

A helpful reply after buying

Had a question after the order arrived and wasn’t sure whether I’d get much help once they’d made the sale. They got back to me with a clear answer and that sorted it. Pleased with the purchase, but that bit of help afterwards stood out.